Bellman

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What’s your passion? Whether you’re into knitting, kite flying or karaoke, at IHG we’re interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies – people who help us create great brands guests love. And we’re looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Bellman, will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Key responsibilities: luggage service, message delivery, newspaper distribution. Providing accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related; maintain detailed knowledge of the hotel activities of the day; maintain detailed knowledge of key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.

Some of your main role responsibilities are:

• Be familiar with all “In the Know” knowledge including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, etc
• Be familiar with cultural programs and events going on in the city and its surroundings.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained.
• Promote Inter-hotel sales, in house facilities and Food & Beverage outlets, and hotel Transport options
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
• To have a full working knowledge of the IHG Rewards and Ambassador programme and its benefits.
• Recycle where-ever possible and enforce cost saving measures where appropriate.
• Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Maintain a high level of product and local knowledge.
• Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction.
• Collaborate closely with the valet parking staff and ensure the smooth handling of guests’ and patron vehicles.
• Assist and ensure that 3rd party partners (Limousine & Valet) colleagues are complying with company policies, standards and procedures.
• The colleague will be expected to replace Dorman when required and also cover night shift regularly.
• Actively develop positive and effective communication between Bell service and all other operational Departments.
• Comply in maintaining security of information relating to customers and colleagues in the hotel.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.
• https://careers.ihg.com/en/job-details/?jobref=Bellman+at+InterContinental+Fujairah+Resort%7cGB%7c145402#440802