Food and Beverage Service Team Leader

At Holiday Inn® every colleague can bring our service spirit to life through the positivity and enthusiasm that comes with a smile. which means we need team members to:

在假日酒店®，每一位同事都可以通过积极和热情的服务让我们的宾客绽放微笑，这意味着我们的团队成员要做到：

• Put Guests at Ease – We help our guests feel comfortable and looked after, making sure they’re always welcomed

1. 使宾客感到安心自在：我们要让宾客感到舒适、备受关怀，确保 他们始终享有宾至如归的愉悦体验。

• Make Genuine Connections – We’re always proactive and personal, using our authentic optimism and positive energy to connect with our guests

1. 以真诚铸就与宾客的良好关系：我们身体力行，用乐观真诚的服务、积极的态度，与宾客建立真实的情感联结。

• Create Moments of Delight – It’s the thoughtful and kind things we do that make a big impact on our guests and bring smiles to their faces

1. 为宾客创造欢乐时刻：想宾客所想，急宾客所急，让宾客收获良多，为宾客缔造充满快乐的时刻。

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

Supervise cash handling and banking procedures

监督现金的处理和存放程序。

Prepare daily banking and cash flow reports

编制每日存款和流动资金报告。

Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

Deal with irregular payments

处理异常的付款情况。

Supervise the maintenance of service equipment

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