Manager, New Opening Technology

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, New Opening Technology Delivery, has extensive knowledge and experience in hotel systems and integrations, working as a part of the dynamic team at Four Seasons Hotels and Resorts. The primary responsibility of the role is to deliver comprehensive services to the regional New Openings and Property Operations team members, focusing on the delivery of Four Seasons required software and services such as: Hotel Systems and integrations for all hotel and residential new opening and renovations projects.

The Manager actively engages in the pre-opening phase, typically 12-14 months before go-live to ensure all Four Seasons required software and services are installed and commissioned as per standards. The candidate has technical expertise and practical experience in participating in new openings to support vendors, consultants, operations teams, and corporate business owners. The Manager will effectively manage the life cycle of creating budgets, requesting for contracts, executing purchase orders, participating and leading kickoff calls between vendors an operations team, create schedules for installations / training, coordinate with internal and external stakeholders to align sequencing and prioritization of systems and manage the overall handover documentation.

The Manager is also responsible for ensuring timely updates to the Four Seasons SOP with a focus on regional technology to reflect the solutions, market inventory, pilot programs and price benchmarks. The Manager partners with field operations teams through several ad-hoc project-specific systems for pilot programs, security audits, and approving new local vendors when necessary.

The Manager works closely with the internal and external stakeholders and establishes a strong relationship with them by adhering to the company’s culture and values. The role shall also take on special projects for the department when required from time to time.

This role is based in Toronto and will include ~30% travel to properties during the pre-opening phase to support the property operations team.

WHAT YOU’LL BE DOING:

Project Kickoff

https://careers.fourseasons.com/us/en/job/REQ10362293/Manager-New-Opening-Technology-Delivery