Guest Services Manager

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Salary Range: $75,000-$80,000 USD Gross per annum

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Set up reservations for VIP Guests, Bungalow guests, and repeat guests with special circumstances, and recovery guests.
• Work with Reservations department and Front Office to ensure VIP handling for key clients, agencies, signature suite guests, and other high rated guests.
• Daily staff supervision, mentoring, accountability, communication and positive feedback, including training, coaching and counseling, and scheduling for all guest service agents and bellmen.

• Hospitality degree preferred
• 2 years of related customer service experience preferred
• Previous supervisory or leadership experience

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-74245