Head Housekeeper

The Hoxton, Charlottenburg (Berlin) – Head Housekeeper (m/f/d)

The Hoxton takes on Europe! We’re popping up in some of our favorite cities and in 2023 we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Head Housekeeper to join our team and play a crucial part in the success of our brand.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant and bar, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.

Reporting to our Director of Operations, you will be responsible for the overall management of the housekeeping department and Team. Your role is to deliver exceptionally clean rooms and public spaces, within budget, and with a happy and engaged team.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
• Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
• Play a part in our partnership with our external housekeeping providers.

What we’re looking for…

• Previous housekeeping experience at a similar level, experience of hotel opening would be a plus.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• Must be fluent in German and English, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You’re looking for a place where you can be you: no clones in suits here.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

What’s in it for you…

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• 28 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• A competitive package, including plenty of opportunity for development.
• https://careers.accor.com/global/en/job/head-housekeeper-m-f-d-in-the-hoxton-berlin-berlin-germany-jid-74201