Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

JOB DESCRIPTION
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.
Classification:Full-Time, Exempt
Shift: Various, including overnights – must be available to weekdays, weekends, and holidays.
Pay Rate:The annual salary range for this role is $80,000-83,000 and is based on applicable and specialized experience and location.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding Waldorf Astoria guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
  • Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
  • Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
  • Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
  • Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
  • Support financial accountability through labor analysis, expense tracking, and monthly P&L reviews.
  • Maintain SOPs, lead service standards training, Forbes 5 star designation trainings and ensure compliance with labor laws and all other protocols.
  • Collaborate cross-functionally with other departments; contribute to strategic planning and special projects.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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