Key Accountabilities
• Foster a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG’s Elevate Strategy and Growth Behaviors
• Provide leadership and oversight of team members of a global team or multiple teams.
• Organize resources and establish priorities to meet performance targets.
• Leading role in the development and implementation of function/segment processes, policies and practices.
• Collaborate on the development of appropriate quality and performance metrics.
• In collaboration with Global/Regional Sales leaders, establish agreed “Ways of Working” including targets, SLAs and SOPs.
• Regular review of results to identify areas for performance improvement; develop and implement action plans.
• Develop team members through a balance of formal and informal coaching and performance management.
Key Shared Accountabilities
• Ensure successful implementation of new processes, applications, tools (e.g. , IHG Javelin)
• Collaboration with Global/Regional Sales leaders and sellers on team member deployment (as relevant).
• Collaboration with Global/Regional Sales leaders and sellers on review of performance (as relevant)
Key Skills & Experiences
Required Skills –
With at least 3 years of experience in Groups & Meetings support
Strategic and process-oriented mindset with a strong focus on operational excellence.
Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
Strong stakeholder management and relationship-building capabilities.
Collaborative team player with excellent communication and influencing skills.
Data-driven decision-maker with a high degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and preferably knowledge in salesforce platforms.
Committed to fostering a high-performance culture aligned with IHG values.
Qualifications & Experience –
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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