Director of Front Office

Are you a hands-on, polished, people-focused leader who thrives in a fast-moving, high-occupancy environment—and believes in structure, empowerment, and developing talent from within? Embassy Suites Washington DC Convention Center is seeking a Director of Front Office who can elevate service, drive morale, and create a culture where people grow, thrive, and deliver exceptional guest experiences from the moment they walk through our doors.

This is your opportunity to lead a full-service, all-suite Front Office operation in the heart of downtown DC—steps from the Walter E. Washington Convention Center—surrounded by energy, purpose, and possibility. If you’re strategic, service-obsessed, and ready to make a bold impact, this is your stage.

This role is designed for a hospitality leader who elevates the guest journey from arrival to departure while driving success factors across service, team engagement, and operational performance.

As a high-occupancy, city-center hotel steps from the Walter E. Washington Convention Center, we welcome a diverse mix of business, convention, and leisure travelers—and we are looking for a Director who thrives in a fast-paced, high-energy environment.

What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• https://jobs.hilton.com/apac/en/job/HOT0C342/Director-of-Front-Office-Embassy-Suites-Washington-DC-Convention-Center