Core Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo’s prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia’s 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role

Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies　/ フォーシーズンズポリシー全てに準拠し、顧客満足度を最大限にすべく、効率よく、礼儀正しく、プロフェッショナルな方法で電話応対および電話交換、予約問い合わせを行う。ルームサービスのオーダー応対、HotSOSリクエスト、eメール、ファクシミリに対応する。

What you will do

People Functions

/ピープルファンクション

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /同僚、上司、全ての部門と友好的かつプロとしての関係を維持する。

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. /EmPactに定めるフォーシーズンズ服務規律と行動規範カテゴリー1およびカテゴリー2の遵守および遂行

• Develop healthy and happy relation with other front office team member in particular and all hotel employee in general /ホテルの従業員全般、特に他のフロントオフィスチームメンバーと健全で友好的な関係を作る。

• Assist in other areas of the department as needed. /必要に応じ、部署の他の領域も手伝う。

Product Functions

/プロダクトファンクション

• Ensure all local and corporate policies, works rules and benchmark standard are properly applied /会社の規則、ホテルの規則、就業規則、ベンチマークスタンダードの全てが適用されるよう徹底する。
• Utilize Golden appropriately for a maximum guest recognition/satisfaction /ゲストの認識および満足度を最大化するため、Goldenを適切に活用する。
• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem /ゲストとのつながりを築き、滞在全般や問題点についてゲストからフィードバックをいただく。問題に対して前向きに取り組み解決を図る。
• https://careers.fourseasons.com/us/en/job/REQ10363563/Core-Agent