Minibar Attendant

Your team and working environment:

Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Collect in-house guest and arrival lists for the day
• Record any mini-bar items used to ensure accuracy in billing
• Ensure in room service-ware items are clean and as per standards
• Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

General Responsibilities Include:

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
3. Maintain positive guest relations at all times.
4. Resolve guest complaints, ensuring guest satisfaction.
5.  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
6. Maintain complete knowledge of:

• All items stocked in Mini Bars.
• Strictly abide by state liquor regulations.
• Service’s and facilities (i.e., hours of operation, menus, price range).
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• P.O.S. and/or manual systems if needed.
• Generate and distribute charges for Mini Bar use in each guestroom.
• Inventory and requisition stock for carts.
• Process designated paperwork.
• Maintain security of designated keys.
• Complete opening side work:
• Check quality/dates of all stock and supplies by using checklist.
• https://careers.accor.com/global/en/job/minibar-attendant-in-fairmont-austin-austin-united-states-jid-75624