Executive Housekeeper

As Executive Housekeeper, you’ll play a pivotal role in leading and motivating our housekeeping team to provide guests with a truly memorable experience. We’re looking for someone who not only has a keen eye for detail and a passion for cleanliness but also has a genuine ability to inspire, mentor, and develop a team of housekeeping professionals. You’ll be responsible for ensuring that our rooms, public spaces, and back-of-house areas reflect the high standards of a luxury property, while fostering a positive, collaborative team culture.

This is a leadership role with a strong focus on people management, and we’re looking for someone who thrives on developing others, creating a supportive environment, and driving team success.

Key Responsibilities:

• Lead, inspire, and mentor a team of housekeeping staff, ensuring high standards of cleanliness, professionalism, and service across all areas of the hotel.
• Develop and implement effective training programs to help your team members grow in their roles and advance their careers.
• Foster a positive and inclusive team culture, where collaboration, respect, and a passion for delivering outstanding service are at the forefront.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces, ensuring all areas meet the luxury standards expected by our guests.
• Manage housekeeping operations, including rostering, performance management, and development of team members.
• Handle guest complaints and special requests with professionalism, turning every challenge into an opportunity to exceed guest expectations.
• Oversee inventory and ordering of housekeeping supplies, linen, uniforms and equipment, ensuring cost-efficiency while maintaining quality.
• Ensure compliance with health and safety standards, maintaining a safe and clean environment for both guests and staff.

• Proven experience in a leadership role within housekeeping, preferably in a luxury hotel environment.
• A natural people leader with the ability to motivate, develop, and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships across all hotel departments.
• A positive, can-do attitude, and a commitment to creating a supportive and enjoyable work environment.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
• A passion for guest service and an unwavering commitment to delivering outstanding experiences.
• Experience in managing budgets, inventory, and resources effectively.