Host/Hostess

About the role
The Host/Hostess is the first interaction for guests in Seasons restaurant and is the designer of memorable experiences.

What you will do:

• Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.
• Manage the host stand, make/review reservations, and make recommendations as to the setup of the table sections.
• Ensure cleanliness of each section of the restaurant and make the necessary improvements as well as checking each table prior to opening to ensure its proper set.
• Develop a complete working knowledge of the menus, menu ingredients and restaurant information.
• Take drink orders, prepare cold and hot beverages, and serve them in a timely fashion.
• Maintain accurate cash handling, process transactions through the POS and count back change to customers.
• Conduct all opening procedures including setting up the complimentary coffee and food displays.
• Provide information and assistance to Residence Club guests as requested, giving them an orientation of the facilities.
• Be familiar with all Residence Club services and hours of operation.
• Ensure safety procedures are followed when using the food and beverage equipment and notify Security of any accident or injury.
• Stock, re-stock, and organize the retail items in the coffee shop needed.
• Handle, store and utilize all chemicals properly and safely.
• Handle any guest inconvenience or complaint swiftly and inform management of the situation and how it was resolved.

What you bring:

• Reading, writing and oral proficiency in the English language
• Ability to operate computer equipment and other food & beverage computer systems
• Strong communication skill
• Previous restaurant experience preferred
• https://careers.fourseasons.com/us/en/job/REQ10364701/Host-Hostess