Spa Receptionist

AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter.

Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be suited to a range of hotels and resorts in cities, beach resorts and mountain retreats. There is something to suit every different customer.

Key Responsibilities

Guest Relations & Service

• Greet and assist guests in a professional, friendly manner in person and over the phone.
• Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
• Provide accurate information about spa services, treatments, and promotions.
• Handle guest concerns and complaints promptly and discreetly.
• Promote rebookings and encourage guest loyalty.
• Maintain confidentiality of guest and staff information.

Operational & Administrative Duties

• Operate the point-of-sale system, handle payments, and reconcile daily transactions.
• Maintain spa databases, records, and reports as required.
• Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
• Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
• Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
• Report discrepancies, security issues, or maintenance needs to management.

Guest Experience & Facility Upkeep

• Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
• Maintain appropriate lighting, music, amenities, and overall atmosphere.
• Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
• Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.

Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR

Minimum of 1 year of employment within a Hotel environment or Spa

Skills

Communication skills

Excellent problem solving & time management skills

Able to work long hours and a team player