PBX Operator

A PBX Operator/Guest Service Agent is responsible for answering calls, responding to guest inquiries, greeting, registering guests and checking guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As a PBX Operator/Guest Service Agent, you would be responsible for specifically performing the following tasks to the highest standards:

• Handle all incoming calls and guest inquiries/requests
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Prepare and handle airlines crew check ins
• Manage property management program to record issues and expedite resolution process
• Receive, input, retrieve and relay messages to guests using Kipsu
• https://jobs.hilton.com/apac/en/job/HOT0CCFH/PBX-Operator-Guest-Service-Agent-Part-Time