Guest Experience Agent

The Chen Melbourne – Art Series is located just 45 minutes northeast of Melbourne’s CBD and walking distance from the Box Hill train station. A unique property where the walls adorned by abstract artist Zhong Chen’s work, guests can enjoy a range of suites as well as spectacular views from the rooftop pool and entertainment deck. During your down time, hop on a train or tram and venture into Melbourne’s CBD, where you can immerse yourself in the bustling entertainment, world famous coffee and dynamic art scene culture. Alternatively, enjoy all that the surrounding suburbs have to offer!

Purpose

As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
• https://careers.accor.com/global/en/job/guest-experience-agent-in-850-whitehorse-rd-3128-box-hill-au-jid-97802