Assistant Front Office Manager

BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

JOB DESCRIPTION: Assistant Front Office Manager (Overnight Relief)

WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives – and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

Please note, this position will provide overnight relief to our night manager. The schedule will include at least two overnight shifts (11 pm – 7:30 am) per week, subject to change based on business needs.

• To support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards
• To consistently offer professional, friendly and engaging service while creating heartfelt experiences
• To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• To develop supervisors and colleagues through a meaningful training program
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Will be required to work weekdays, weekends and holidays
• Any other tasks that may be assigned
• https://careers.accor.com/global/en/job/assistant-front-office-manager-overnight-relief-sign-on-bonus-in-swissotel-chicago-chicago-united-states-jid-96524