Front Office Supervisor

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.

1. Review and update Logbook
2. Check equipment
3. Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
4. Oversee the day-to-day operations and report to Superior.
5. Attend and monitor team trainings
6. Fire Procedure & First Aid Procedures
7. Handle guest complaints and report to manager
8. Implement and coordinate the Front Office OSM
9. Perform as per Standards and in line with the Company’s Values and Competencies.
10. Show fullest cooperation and respect within the team and other departments
11. Should be aware of the daily activities and has product knowledge the hotel facilities
12. Ensure panic report is printed during the shift at least twice.

Operations:

1. Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments.
2. Register and process check in for all arrivals.
3. Update and check guest information into the computer after a complete check in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7. https://careers.accor.com/global/en/job/front-office-supervisor-saudi-only-in-moevenpick-hotel-waad-al-shamal-turaif-saudi-arabi-jid-87101