Outside Sales Manager

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate will have the following:

• Two years of hotel sales experience within commercial services or guest services/concierge upselling is required.
• Must be able to travel as needed on short notice
• Working knowledge of Microsoft Office Suite
• Bachelor’s Degree is highly desired
• Previous experience with Delphi FDC is preferred

What will I be doing?

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. An Outside Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
• This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
• Customer and Account Management- Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting – Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations – Understand the customer and the business leaders’ expectations. Adapt to a changing market.
• Customer and Account Management:
• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
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