Catering & Events Coordinator

As an Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.

What will I be doing?

Specifically, your essential functions will be to perform the following tasks to the highest standards:
•    To organize, plan and prioritize your duties by developing plans and goals.
•    Timely communication to internal and external clients via telephone, email, written documents or in person.
•    Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
•    Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
•    Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
•    Working with affiliate groups.
•    Assist with clients and deliver on the client’s expectations.
•    Demonstrate knowledge of job systems, products, booking systems, and processes.
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
•    Ensure high quality service by communicating and assisting others to understand the guest needs.
•    Participate in customer site inspections and assist with the sales process as necessary.
•    Other duties as necessary based on business needs
•    Regular attendance

What are we looking for?

• Minimum Years of Experience: one (1) year guest contact or customer experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)
• https://jobs.hilton.com/apac/en/job/HOT0BOBH/Catering-Events-Coordinator-Hilton-Short-Hills