Duties and Supporting Responsibilities

Communications

• Promptly answer external and internal phone calls, emails, and guest text messages.
• Provide all callers with exceptional service including warm and sincere greeting/closing and anticipating guest needs.
• Answer any questions guests may have about general property inquiries.
• Assist with transferring phone calls to appropriate departments.
• Receive and execute guest wake up calls.

Front Office

• Effectively utilize OnQ to assist guests with any inquiries such as reservation requests or billing questions.
• Respond to guest emails, manage daily Kipsu messaging with guests, and complete guest requests.
• Assist Bell Desk with monitoring and dispatching luggage requests as necessary.
• Follow up on all above items with guests to ensure completion and guest satisfaction
• Field Valet requests

Housekeeping

• Effectively utilize REX, OnQ, and HotSos to support daily Housekeeping operations.

Food and Beverage

• Book and confirm in-house reservations via OpenTable
• Take detailed messages regarding large party bookings, outlet buyouts or pool cabana inquiries to communicate with management team
• Effectively direct guests to booking site for paid amenity requests

Spa

https://jobs.hilton.com/apac/en/job/HOT0BSKT/Communications-Agent-FT