Communications and Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

What you will do:

• Maintaining the reservations and communications standards
• Making sure maximum telephone, email and chat coverage is provided within the department’s operational hours
• Conducting standards testing including call observation and providing timely feedback to the CoRe Team and the hotel personnel
• Reviewing and analyzing call volume reports including abandonment rate and chat reports and taking action as appropriate
• Scheduling staff according to budgeted guidelines, while ensuring maximum service to guests
• Controlling all suite reservations in conjunction with the Front Desk Manager and Guest Experience Supervisor, and ensuring special handling of top corporate clients, VIPs, and return guests
• Ensuring all tasks are completed on the CoRe Agent’s daily checklist
• Conducting follow-up training sessions and providing timely feedback to CoRe staff
• Maintaining accurate records on daily pick-up and cancellations, separately for FIT and groups
• Assisting the Director of Revenue with any project and the Sales Managers with availability and rate information

What you bring:

• at least 2 years of Front Desk/Front Office/ Reservations supervisory and/or management experience in a 4 or 5* hotel,
• fluent English, any other language is a plus,
• a mature, well balanced personality,
• a college degree,
• open mindedness, flexibility with the work assignments,
• ability to acquire new knowledge fast,
• attention to details,
• a highly guest-oriented personality.
• https://careers.fourseasons.com/us/en/job/REQ10352726/Communications-and-Reservations-Manager