Complex Guest Service Agent

The Hilton Portland and the Hilton Duniway are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity! Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels!

The Ideal Candidate will:

• Have a minimum of 1 year customer service experience

• Can work a flexible schedule that includes nights, weekends and holidays

• Provide effective communication with English language-speaking guests

• Possess computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet.

• Knowledge of The OnQ is a PLUS!

Shift Pattern: Full – Time 

Hourly Rate: $20.00 per hour plus upsell incentives paid out monthly

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare.
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
  **Available benefits may vary depending upon property-specific terms and conditions of employment
• https://jobs.hilton.com/apac/en/job/HOT0C0S1/Complex-Guest-Service-Agent-Hilton-Portland-Downtown-and-the-Duniway