F&B Guest Experience Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui’s breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island’s maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature’s embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

F&B Guest Experience Agent

About the role:

The F&B Guest Experience Agent plays a vital role within the Food & Beverage team.  The role involves managing F&B reservations, guest inquiries, and feedback while enhancing personalization by tracking preferences, upselling special events and dining experiences.  Additionally, you will assist with operational duties, ensure smooth communication across departments, and provide exceptional guest service.

Reporting to the Director of Restaurants and Bars.

What you will do:

Essential Functions:

• Guest Engagement & Reservations:
  • Manage and respond to all F&B inquiries received via phone, email, and Four Seasons Chat.
  • Handle reservations for F&B outlets, reconfirm bookings, and ensure accurate guest details are recorded in the system.
  • Be present at breakfast, in the hotel living room, and at the pool/beach to upsell dining venues within the resort.
  • Enhance Guest Personalization by collecting and recording guest preferences, tracking dining habits, allergies, and special requests to enhance future dining experiences.
  • Receive and address guest feedback related to F&B, resolving issues immediately or escalating as necessary.
  • Monitor and manage hotel online shop orders and transactions related to F&B services.
  • Proactively suggest special menus, wine pairings, and seasonal promotions to enhance the guest experience and drive revenue.
  • Ensure efficient handling of pre-payment transactions for F&B reservations and special events.
  • Create and manage reservations in OpenTable, ensuring all customer preferences and requests are recorded.

• Administrative & Office Support:
  • Prepare and draft official correspondence, reports, memorandums, and presentations with high accuracy, ensuring they align with Four Seasons’ standards.
  • Maintain and systematically organize all Food & Beverage office records, policy manuals, and confidential documents.
  • Ensure all files are up-to-date and easily accessible while adhering to confidentiality protocols.
  • Facilitate proper and effective communication between the Food and Beverage office and other resort departments.
  • Liaise with the Culinary Team and work closely with chefs to ensure seamless communication of guest preferences, dietary requirements, and special menu requests.
  • Maintain confidentiality regarding resort-related matters, including those related to Home Office and Ownership.

• Inventory & Procurement Support:
  • Monitor and manage inventory levels of F&B office supplies and operational equipment.
  • Coordinate with suppliers to ensure timely delivery and maintain cost efficiency.

• Event & Promotion Coordination:
  • Collaborate with PR and Sales teams to support restaurant promotions, special events, and marketing initiatives.
  • Ensure accurate information is shared across departments and that event logistics are smoothly executed.
  • Coordinate and facilitate F&B guest experiences by liaising with outlets regarding special requests, inquiries, and promotions.
  • https://careers.fourseasons.com/us/en/job/REQ10342312/F-B-Guest-Experience-Agent-Supervisor