Manager, Global Accounts Groups & Meeting

Key Accountabilities

• Foster a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG’s Elevate Strategy and  Growth Behaviors
• Provide leadership and oversight of team members of a global team or multiple teams.
• Organize resources and establish priorities to meet performance targets.
• Leading role in the development and implementation of function/segment processes, policies and practices.
• Collaborate on the development of appropriate quality and performance metrics.
• In collaboration with Global/Regional Sales leaders, establish agreed “Ways of Working” including targets, SLAs and SOPs.
• Regular review of results to identify areas for performance improvement; develop and implement action plans.
• Develop team members through a balance of formal and informal coaching and performance management.
Key Shared Accountabilities

• Ensure successful implementation of new processes, applications, tools (e.g. , IHG Javelin)
• Collaboration with Global/Regional Sales leaders and sellers on team member deployment (as relevant).
• Collaboration with Global/Regional Sales leaders and sellers on review of performance (as relevant)
Key Skills & Experiences

Required Skills –

With at least 3 years of experience in Groups & Meetings support

Strategic and process-oriented mindset with a strong focus on operational excellence.

Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

Strong stakeholder management and relationship-building capabilities.

Collaborative team player with excellent communication and influencing skills.

Data-driven decision-maker with a high degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and preferably knowledge in salesforce platforms.

Committed to fostering a high-performance culture aligned with IHG values.

Qualifications & Experience –

https://careers.ihg.com/en/job-details/?jobref=Manager+Global+Accounts+Groups+and+Meeting%7cUS%7c154576#15516