Overnight – Front Office Reception Agent

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate: $20.69 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $26.91.

What you will be doing:  

• Provide professional, friendly, and engaging service while assisting guests at reception.
• Greet, check in, and settle guest accounts, ensuring all service standards are met.
• Handle guest requests, complaints, and issues, ensuring proper follow-up and resolution.
• Perform Night Audit procedures and assist with switchboard operations.
• Maintain a personal cash float, process transactions, and support upselling efforts.

Your experience and skills include:

• Previous experience as a Night Auditor or Front Desk Reception Agent is an asset.
• Experience with Property Management Systems (PMS) is an asset.
• Proficient in English (verbal & written); a second language is an asset.
• Strong communication, analytical, organizational, and multitasking skills.
• Ability to remain calm, courteous, and focused on guest needs while standing throughout the shift.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• https://careers.accor.com/global/en/job/overnight-front-office-reception-agent-in-fairmont-banff-springs-banff-canada-jid-77265