Overnight Guest Services Agent

Waldorf Astoria is looking for an Overnight Guest Services Agent (Full Time)  to join the Front Office Team in Park City!

At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

• Classification: Full-Time
• Shift: Overnight, typically from 11PM to 7:30AM – must be available to work weekends and holidays.
• Pay Rate: $20 per hour plus full-time benefits.

The ideal candidate will have the following:

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ability to handle multiple tasks at one time
• Excellent communication and organization skills
• Ability and eagerness to consistently delight and satisfy our guests

Want to learn more? Hotel Website, Hotel Instagram, Facebook, YouTube

What will I be doing?

As the Overnight Guest Services Agent, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Audit, post and balance daily cashiers’ work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
• Ensure credit card system reconciles to daily transaction lists
• Schedule, assign daily work, inform and train team members
• Monitor, observe and assist in evaluating team member performance

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptabilityhttps://jobs.hilton.com/apac/en/job/HOT0B7WQ/Overnight-Guest-Services-Agent-Waldorf-Astoria-Park-City