Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
Conducting Human Resources Activities
• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.https://careers.marriott.com/salon-manager/job/9729F508088E1E6485522A5F67B28863?utm_source=marriottcareers&utm_medium=referralwebsite
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: The 242-room Amari Johor Bahru will offer a selection of Amari’s signature features including an Amaya Food Gallery Breeze Spa and meeting room. The property is part of the Suasana Iskandar Malaysia development which also offers serviced apartments and retail stores. The 242 rooms include Superior rooms Deluxe rooms (some with balconies) spacious Junior […]
Description: Responsible for designing and producing visual content to support hotel marketing including graphic materials photography and video in line with Brand CI guidelines. Works collaboratively with internal teams and external suppliers to deliver creative assets ensures print quality manages timelines and maintains organized digital asset systems for efficient use. Qualifications: Minimum 1–3 years of […]
Description: Assistant Manager Marketing Communications plans controls coordinates and participates in all marketing communications activities with an emphasis on public and media relations. Under the guidance and supervision of the Director Marketing Communications and within the limits of established hotel policies and procedures he/she promotes good quality and positive communications in order to promote and […]
JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal […]
