Night Audit

Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d’une situation idéale sur la Place Jourdan, l’une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.

Le Sofitel Brussels Europe, recherche son/sa nouveau(elle) Réceptionniste de nuit dans  le cadre d’un CDI.

Customer:

• Perform Check-ins of the guests arriving late and show them to their room
• Handle early check-outs, closing the guest account
• Assist guests with concierge services
• Answer the telephone and handle possible requests
• Program and handle wake-up calls
• Handle possible walk-ins and negotiate the room rate

Quality:

• Ensure the guest satisfaction at all times
• Be aware and warn security if any suspicious person enters the lobby
• Orientate the guests in case of fire or any other emergency
• Ensure that the reports for accounting and department Managers are done in a correct and accurate manner

Profit:

• Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
• Check if all the paperwork is fully and correctly done
• Ensure a smooth closure and restart of Opera software
• Maximize the profit of the hotel, reacting positively and proactively to the possibility  of creating new/unexpected revenue (upsell)

People:

• Assist colleagues from the same or any other department
• Be responsible for one’s acts and honest with colleagues and superiorshttps://careers.accor.com/global/en/job/night-audit-receptionniste-de-nuit-ang-fr-h-f-remplacement-in-sofitel-brussels-europe-brussels-belgium-jid-3472