Director of People & Culture

About the job

As Director of People & Culture, you will responsible for the following duties

• Set and deliver the People & Culture strategy, aligning workforce plans with Mandarin Oriental brand standards, business objectives, and guest experience priorities.
• Champion a culture of excellence, embedding MO values and behaviours across all teams to uphold luxury hospitality standards.
• Lead talent acquisition and workforce planning, ensuring recruitment and retention align with MO policies and operational needs.
• Drive learning and development initiatives, creating programs that support leadership growth and service excellence in line with MOHG guidelines.
• Manage performance and succession planning, implementing fair and transparent processes to build high-performing teams.
• Ensure compliance and governance, maintaining adherence to MOHG policies, local legislation, and best-practice employee relations.
• Oversee reward and recognition frameworks, ensuring competitive benchmarking and alignment with MO standards.
• Partner with senior leadership, providing expert guidance on organisational design, change management, and colleague engagement.
• Safeguard health, safety, and wellbeing, ensuring all practices meet MOHG and regulatory requirements.
• Leverage HR systems and analytics, using data insights to inform decisions and track key metrics.

As Director of People & Culture, we expect from you: 

• Proven track record in senior People & Culture leadership within luxury hospitality or high-end service environments.
• Strong background in strategic workforce planning, talent acquisition, and organisational development.
• Experience managing multi-cultural teams and navigating diverse labour markets.
• https://careers.mandarinoriental.com/jobs/director-of-people-culture-rome-lazio-italy