POSITION SUMMARY
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered […]
職位宗旨 負責督導及分配每日客房造型師工作樓層與營運。培訓所有客房造型師與個別諮詢輔導。 主要負責事項 值班時應穿著整齊戲服，並保持服裝儀容整潔。 負責管理客房造型師每日工作流程，依照飯店最高標準清潔、維護客房與走道，以確保顧客滿意度。 監督續住顧客及預抵達顧客客房清潔。 負責續住房、空房及樓層走道公共區域檢查。並在培訓英才時提出清潔、保養、備品，安全及維護的改善調整計畫。 確實安排部門周期性保養計畫並監督其進度。 遵守所有公司政策和程序。 如客房設備有任何損壞，在最短時間內告知值班主管。 安排客房造型師每日工作流程，同時安排培訓並進行調整。 審查與評估所有客房造型師工作流程，以維持客房造型師工作品質。 審核評估客房造型師以利日後調整工作職務。 訂定培訓課程，以確保每位客房造型師接受相同的培訓。 依據客房造型部職位工作守則，監督客房造型師的工作表現。 監督客房造型師各式備品申請量，監控客房造型師使用量及成本。 與迎賓櫃檯和其他部門保持良好溝通協調，確保顧客滿意度。 負責監督消耗品、客房備品及清潔備品管理。 妥善管理及分配人力，節省人力成本。 追蹤送修物件直至修復完成回歸。 監督顧客借用或損壞內部資產歸還或賠償追蹤。 確實完成與自身職務相關的報表並整理歸檔。 有效率地處理顧客抱怨，査明造成抱怨原因，無法及時處理便立即向值班主管報告。 清楚外包廠商之工作安排及進度，並報告部門經理或協理。 對任何註明需要保密的事物克盡保密責任。 愛護公司任何財產，不得任意破壞。 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique […]
