Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
https://careers.marriott.com/housekeeping-executive/job/804C3F971616DEA0D112FE9D246F768F
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered […]
職位宗旨 負責督導及分配每日客房造型師工作樓層與營運。培訓所有客房造型師與個別諮詢輔導。 主要負責事項 值班時應穿著整齊戲服，並保持服裝儀容整潔。 負責管理客房造型師每日工作流程，依照飯店最高標準清潔、維護客房與走道，以確保顧客滿意度。 監督續住顧客及預抵達顧客客房清潔。 負責續住房、空房及樓層走道公共區域檢查。並在培訓英才時提出清潔、保養、備品，安全及維護的改善調整計畫。 確實安排部門周期性保養計畫並監督其進度。 遵守所有公司政策和程序。 如客房設備有任何損壞，在最短時間內告知值班主管。 安排客房造型師每日工作流程，同時安排培訓並進行調整。 審查與評估所有客房造型師工作流程，以維持客房造型師工作品質。 審核評估客房造型師以利日後調整工作職務。 訂定培訓課程，以確保每位客房造型師接受相同的培訓。 依據客房造型部職位工作守則，監督客房造型師的工作表現。 監督客房造型師各式備品申請量，監控客房造型師使用量及成本。 與迎賓櫃檯和其他部門保持良好溝通協調，確保顧客滿意度。 負責監督消耗品、客房備品及清潔備品管理。 妥善管理及分配人力，節省人力成本。 追蹤送修物件直至修復完成回歸。 監督顧客借用或損壞內部資產歸還或賠償追蹤。 確實完成與自身職務相關的報表並整理歸檔。 有效率地處理顧客抱怨，査明造成抱怨原因，無法及時處理便立即向值班主管報告。 清楚外包廠商之工作安排及進度，並報告部門經理或協理。 對任何註明需要保密的事物克盡保密責任。 愛護公司任何財產，不得任意破壞。 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique […]
