As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.
Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.
Bonjour! Step into a world of refined wellness and elevated guest experiences as our Spa Reception Coordinator. In this pivotal role, you will be the heart of the spa journey curating seamless arrivals, anticipating guest needs, and ensuring every interaction reflects sophistication, warmth, and care. With an impeccable sense of presentation and professionalism, you will embody the essence of luxury while creating a welcoming and tranquil environment for every guest.
You will play a key role in orchestrating the daily flow of the spa, balancing reception and reservations while maximising revenue opportunities and nurturing lasting guest relationships. From hosting VIPs and media to maintaining accurate guest profiles and preferences, your attention to detail will ensure each visit feels personalised and memorable. You will confidently uphold standards, resolve concerns with grace, and continuously seek opportunities to enhance the guest experience.
With a strong commercial mindset, you will monitor spa performance, support incentive calculations, and ensure retail spaces are beautifully presented and thoughtfully stocked. Your organisational skills will extend to overseeing bookings systems, stock control, and financial accuracy, ensuring all procedures from billing to end-of-day reconciliation are executed with precision. Your proactive approach will help identify improvements, elevate efficiency, and contribute to the overall success of the spa.
With a passion for wellness, you will continuously build your knowledge of treatments and offerings, ensuring the team is informed and confident. By working closely with other departments, you will help deliver a truly seamless and personalised guest journey, where every detail is thoughtfully considered and beautifully executed.
About You
You are polished, professional, and experienced within a luxury five-star spa environment, with a strong understanding of treatments and guest expectations. Impeccably presented and articulate, you build genuine connections with ease, confidently engaging with high-profile clientele to deliver a warm, personalised experience.
A natural leader and team player, you inspire those around you to deliver exceptional service while maintaining a calm, guest-focused approach. With a keen eye for detail and a passion for wellness, you ensure every interaction reflects the highest standards of luxury and care.https://careers.accor.com/global/en/job/spa-reception-coordinator-in-sofitel-sydney-darling-harbour-sydney-australia-jid-90531
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, […]
