JOB SUMMARY
Department Head to a Room Reservation Department. Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Room Reservation Assistant Manager, Supervisor and Agents. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience and follow LQA and Forbes standards. Provides service to our customers in order to grow share of the account on behalf of the company. Support immediate supervisor on additional tasks and projects related to Room Reservation Department, LQA standards and Forbes standards, Empower ResApp (MI Reservation System), Opera, CTAC (MI Commission System), Japanese related room reservation, English international related room reservation, Training, Learning and Growth, and others including support Sales & Marketing Division.
CANDIDATE PROFILE
Education and Experience
• Required Japanese and English speaking and written.
• High school diploma or GED; 3 years’ experience in sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.
https://careers.marriott.com/s-m-room-reservation-manager/job/196303AD1E715EB3214D293693EDA762
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
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