Director of IT

About the job

We are looking for a transformative Director of IT who will be responsible for shaping and nurturing a workplace culture that attracts, inspires, and supports colleagues at every stage of their journey. This role focuses on developing a positive, inclusive, and high-performing environment that reflects the values and vision of the resort.

As Director of IT, you will responsible for the following duties:

• Develop and execute the property’s IT strategy, ensuring alignment with operational goals, guest experience standards, and long-term business objectives.
• Oversee the daily operation and security of all IT systems, including network infrastructure, servers, PMS, POS, telephony, Wi-Fi, and guest-facing technologies.
• Ensure robust data protection and cybersecurity protocols are in place, continuously monitored, and regularly updated to protect all sensitive information.
• Manage IT projects and system upgrades, coordinating with internal teams and external vendors to ensure smooth implementation and minimal disruption.
• Provide responsive IT support to all departments, ensuring timely resolution of technical issues and maintaining operational continuity.
• Lead the IT budget planning and asset management, including procurement, software licensing, contract negotiation, and cost efficiency.
• Ensure full compliance with legal, corporate, and regulatory requirements, such as data privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
• Train and guide property teams on IT systems and digital tools, promoting user competence and digital literacy across the organization.
• Collaborate closely with department heads to understand their technology needs and identify digital solutions that enhance efficiency and service delivery.
• Stay updated on technology trends in hospitality, evaluating and recommending innovations that improve operations, guest experience, and security.

As Director of IT we expect from you: 

https://careers.mandarinoriental.com/jobs/director-of-it-rome-lazio-italy