Front Office Agent

iscover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: To manage properly all the activities related to Front Office Department.

What will I be doing?

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Up-sell rooms, when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Ensure that the desk premises are always kept tidy, clean and maintained.
• Assist the night team if required, due to sick leave or vacation leave of any team members.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.   https://careers.melia.com/job/San-Lawrenz-Front-Office-Agent-Casa-Azure-Melia-Collection/1291564001/