Overnight Guest Service Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Overnight Guest Service Manager

Job Description

 

  • Assist in developing the front office team to deliver personal service that exceeds guest expectations.
  • Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments.
  • Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
  • Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
  • Support realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
  • Monitor the performance of the team and give regular feedback through meetings and appraisal methods.
  • Support recruitment efforts for the Front Office team.
  • Monitor costs related to the front office department to agreed budgets and inventory levels.
  • Oversee the guest breakfast program, ensuring all order are logged, posted, and communicated for accuracy in delivery.
  • Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team.
  • To play an active role in projects that involve the development and evolution of the Front Office team.
  • To assist Front Office Management to manage any changes in hotel procedures.
  • Assist with statistical analysis of the Front Desk team.
  • https://careers.accor.com/global/en/job/overnight-guest-service-manager-in-the-hoxton-los-angeles-los-angeles-united-states-jid-91160

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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