Additional Information: This hotel is owned and operated by an independent franchisee, Ram Hotel Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The General Manager (GM) is responsible for 1) overseeing the daily operations and staffing of the hotel while driving and attaining expectations in all aspects of operational performance, 2) recruiting, interviewing, hiring, and training hotel team members, 3) managing, leading and supervising team members while implementing and providing support/maintenance of all company standards, processes and procedures and 4) execution of company operational and revenue generation initiatives for their assigned hotel. The General Manager is responsible for achieving hotel operations, revenue, and profit objectives while consistently ensuring adherence to company policy and procedures. Utilizes the array of actions listed below, plus others as necessary, to ensure the successful operation of the hotel and the achievement of the company’s performance expectations:
Guest Relations:
•Regularly review all customer feedback sources taking action to resolve issues or problems that guests may experience. Handles special requests and accommodations.
•Monitors property for compliance with brand surveys and online reviews in both results and responses.
•Focuses on consistently attaining excellence in guest satisfaction and loyalty through a hands-on approach to developing a team to meet the company’s service, product, and experience expectations.
Financial:
•Analyzes P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor, cost reductions, and increased revenues through both occupancy and an optimized ADR.
Sales & Revenue:
•Collaborates sales team in driving top line revenue to exceed company goals by implementing & executing revenue generation programs that drive base and incremental revenue.
•Executes area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize hotel performance.
•Collaborates with appropriate parties to create, implement and execute effective revenue management strategies to maximize RevPAR and market share.
Operations:
