Manager, Digital Consulting

The Manager, Digital Consulting, MDS Philippines is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. These programs focus on providing comprehensive digital activation services including, but not limited to, search engine optimization (SEO), HWS Content Management, Paid Media Management and Program Performance and Reporting. The Manager, Digital Consulting, MDS Philippines acts as the main point of contact for the hotels and serves as the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports, and ensuring the highest level of service is provided. This position reports to the Digital Consulting, MDS South Korea, Vietnam, Philippines.

The MDS team provides digital solutions for all Marriott brand hotels globally. This centralized in-house team offers individual hotels a range of digital services and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education, Experience and Capabilities
•    BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or a related major is preferred.
•    4+ years of experience in digital marketing is required, and experience in hotel or online travel agency is a plus.
•    Agency work experience is preferred; primarily in a property services/account services role.
•    Fluency in English language is required for internal/external communications.

CORE WORK ACTIVITIES  

Managing Work, Projects, and Policies
•    Ensure programs provide a cohesive digital strategy through the use of search, paid media, and reporting tactic execution.
•    Manage and track all program tactics to ensure deliverables are met and executed on time.
•    Track time against billing and non-billable activities to ensure cost recoverability.
•    Build and maintain long-term relationships with new and existing properties through open communication.
•    Schedule and lead property discovery and reporting calls throughout the program enrollment period.
•    Manage and implement strategic keyword strategies through optimization of on-site and off-site tactics.
•    Address ad-hoc property questions and concerns in an effective and timely manner, escalating issues to the Director when necessary.
•    Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
•    Monitors the impact of the program and proactively communicate changes in strategy when necessary.
•    Identify when hotels are up for renewal and proactively solicits re-enrollment.
•    Make strategic recommendations for additional services/tactics to enhance the program to meet property goals.
•    Meet goals as defined by client satisfaction surveys and annual renewal targets.
•    Execute general digital support for Philippines Area needs including marketing campaigns, OTA merchandising, and updates on various Marriott digital platforms.
•    Provide hotel training to support the roll-out of Global Digital products and initiatives.
•    Support region-wide projects and initiatives critical to improving Marriott.com performance.https://careers.marriott.com/manager-digital-consulting-mds-philippines/job/9D318B7B83BA4A14F9D846DEDA4F4488