Assistant Front Office Manager

Mandarin Oriental, Boston is looking for an Assistant Front Office Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Front Office department in Boston, Massachusetts, the Assistant Front Office Manager will provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Front Office Manager reports to the Front Office Manager and directly oversees the Guest Service Agents and Concierge.

As Assistant Front Office Manager, you will be responsible for the following duties:

• Operate the Front Office properly, efficiently and with profitability, which includes supervising Guest Service Agents and managing their development and performance
• Ensure an exceptional level of service for all guests, including a warm and genuine arrival and departure experience
• Facilitate accurate communication of information and guest requests to all relevant departments
• Personally welcome guests in VIP categories as well as repeat guests; recognize and anticipate their unique needshttps://careers.mandarinoriental.com/jobs/assistant-front-office-manager-boston-massachusetts-united-states-f0553f1f-12a4-4158-98ca-5f691f8db25a