Group Housing Coordinator

Reporting to the Group Housing Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Key room reservations contact for group programs, from initial turnover process until event date
• Ensure proper notes, billing and special requests are completed
• Attend weekly pick up meeting and assist in group forecasting
• Consistently offers professional, engaging and friendly service
• Prepare and send rooming lists, pick up reports and other information to the group contacts
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
• Provide administrative support to Group Housing Manager and action items as required in an efficient and professional manner
• All other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous hotel experience and customer service experience requiredhttps://careers.accor.com/global/en/job/group-housing-coordinator-in-fairmont-austin-austin-united-states-jid-91706