Your purpose will be:
To ensure all public spaces throughout Fairmont Cheshire The Mere are presented with flawless cleanliness, elegance, and attention to detail. The Public Area Attendant plays a vital role in creating a serene, polished, and welcoming atmosphere from the moment guests enter the hotel. Through consistency, pride, and a commitment to luxury standards, this role enhances the guest experience across all front‑of‑house areas.
Job Description
- Maintain exceptional cleanliness and presentation across all public areas, including lobbies, corridors, lounges, restrooms, spa areas, and event spaces
- Ensure all guest‑facing spaces reflect Fairmont’s luxury standards, including furniture arrangement, lighting checks, and scent control
- Replenish amenities such as towels, toiletries, and guest supplies in public restrooms and spa areas
- Respond promptly to guest requests, offering warm, professional, and anticipatory service
- Support VIP arrivals and events, ensuring public spaces are immaculate and guest‑ready
- Report maintenance issues immediately, ensuring all public areas remain in perfect condition
- Assist with deep‑cleaning schedules, including carpets, marble, glass, and high‑touch surfaces
- Maintain cleaning equipment and storage areas in a tidy, organised, and fully stocked state
- Follow all cleaning procedures, including brand standards and hygiene protocols
- Collaborate with Housekeeping, Front Office, Spa, and Engineering teams to support seamless operations
- Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
- Support lost‑and‑found procedures with accuracy and confidentiality
- Uphold Fairmont grooming, communication, and service standards at all times
- Contribute to a positive, respectful, and team‑focused working environment
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1 year of experience in cleaning, housekeeping, or public area roles, ideally within a luxury hotel
- Strong attention to detail and pride in maintaining exceptional standards
- Understanding of cleaning procedures, hygiene standards, and public area presentation
- Knowledge of UK health & safety regulations, including COSHH (training can be provided)
- Ability to work independently and as part of a team
- Good time‑management skills and the ability to prioritise tasks
- Professional, courteous, and guest‑focused attitude
- https://careers.accor.com/global/en/job/public-area-attendant-in-fairmont-cheshire-knutsford-united-kingdom-jid-82537
