A Front Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome and fulfil the check-in process for Guests and group arrivals.
- Complete the check-out process for departing guests using the hotel systems.
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
- Manage, resolve or escalate any and all Guest complaints quickly.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
What are we looking for?https://jobs.hilton.com/apac/en/job/HOT0CEWR/Front-Office-Agent
