Massage Therapist

Reports To: Director of Spa and Wellness

Supervises: N/A

General Purpose:  To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests’ needs.

Specific Responsibilities:

• Gets to know all guests who enter the Spa.

• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members

• Provides consistent massage and body treatments as directed in training classes and accepted certification practices.

• Properly cares for equipment and product used throughout the spa facility.

• Understands the importance of punctuality for spa appointments.

• Communicates and describes in an articulate manner the spa offerings and their benefits.

• Discusses treatments with guests, comparing and contrasting the different services on the menu.

• Recommends and upsells services that fit the guests’ needs.

• Provides information and knowledge to promote skin care programs that will benefit the guests.

• Possesses complete knowledge and understanding of all services and products offered.

• Handles guest questions and concerns with professionalism and courtesy.

• Responds to guest requests immediately, accurately, and appropriately.

• Understands the importance of and committed to continuing education.

• Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.

• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).

• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

• Maintains a clean, safe, stocked and well organized work area.

• Maintains spa appearance and cleanliness.

• Assists in all areas of the spa operation as directed by management.

• Assists with special projects as requested.

• Participates in scheduled meetings as requested.

• Other duties and tasks as assigned by management. https://careers.accor.com/global/en/job/massage-therapist-in-21c-museum-hotel-louisville-louisville-united-stat-jid-92536