Groups Reservations Agent

Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

• Be the go‑to expert for group bookings, allotments, contracts and VIP arrangements
• Manage rooming lists and coordinate seamless group stays across all three airport hotels
• Liaise confidently with organisers while supporting FIT reservations when needed
• Maximise revenue opportunities through smart, accurate group management
• Deliver polished, high‑level service from first enquiry through to guest arrival
• Thrive in a fast‑paced environment where detail, organisation and guest experience shine

You will be

• Experienced in managing multi‑property hotel reservations, including group blocks and rooming lists
• Skilled in Opera and Opera Cloud, with confidence navigating complex bookings
• Able to start within 4 weeks and ready to step into an evening‑based role
• Available for a rotating 7‑day roster, Monday to Sunday
• A New Zealand Citizen or Permanent Resident (no visa sponsorship available)
• Comfortable thriving in a fast‑paced hotel environment where accuracy and organisation matter

• Learn your Way – Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way – Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonushttps://careers.accor.com/global/en/job/groups-reservations-agent-in-novotel-auckland-airport-auckland-new-zealand-jid-89284