Bell/Luggage Attendant

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Bell/Luggage Attendant

ob Description

 

Key Responsibilities

  • Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.
  • Luggage Management: Ensure the “safe keeping” of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.
  • Rooming & Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.
  • Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a “storyteller” by sharing knowledge about the hotel’s heritage, local attractions, and facilities.
  • Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.

 

Qualifications

 

Performance Standards & Requirements

  • Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.
  • Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.
  • Service Excellence: Adhere to Raffles’ Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.
  • Discretion: Maintain strict confidentiality regarding guest movements and information.

Desired Qualifications

  • Experience: Typically at least 1–2 years in a luxury 5-star hospitality environment.
  • Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.
  • Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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