Assistant Front Office Manager

The Juniper Hotel in Cupertino is looking for its next Assistant Front Office Manager to join their dynamic front desk team! This is a wonderful opportunity for someone that has passion for hospitality and waiting to take the next step in their career!

Classification: Full Time

Hourly Pay Rate: $28.00 – $32.00/hr

Shift Pattern: Open Availability, able to work nights, weekends and holidays.

The Ideal candidate will possess:

• At least one (1) year of Front Desk experience in hospitality environment.
• Previous supervisory experience is a PLUS!
• Strong leadership and customer service skills.

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordinglyhttps://jobs.hilton.com/apac/en/job/HOT0CIJC/Assistant-Front-Office-Manager-The-Juniper-Hotel-In-Cupertino-A-Curio-Collection-by-Hilton