Fo Agent

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At the Fénix Gran Meliá hotel, we are looking for a receptionist capable of offering an exceptional welcome and farewell experience to guests, guaranteeing a personalized, elegant and efficient service, aligned with the quality and excellence standards of the Gran Meliá brand and Leading Hotels Of the World.

Main mission

• To attend to guests in a professional, friendly and personalized manner during check-in, stay and check-out.
• Manage reservations, modifications and cancellations through the hotel management system.
• Provide detailed information about hotel services, schedules, events and experiences both internal and external.
• Resolve incidents, complaints, and special requests with a proactive approach focused on guest satisfaction.
• Coordinate with other departments (Housekeeping, Guest Experience, Concierge, Bell Desk, etc.) to ensure a flawless stay.
• Manage the collection of stays, invoicing and cash closings according to established procedures.
• Apply the quality, image and protocol standards of Gran Meliá.
• Comply with the hotel’s safety regulations, data protection policies, and internal policies.
• Promote additional hotel services (up-selling and cross-selling) when appropriate.

What are we looking for in you?

Training

• Training in tourism, hospitality or similar (valued).

Experience

• Minimum of 1-2 years’ experience in reception positions in 5 star or luxury hotels (experience in international chains is a plus).

Languages

• Spanish and English at a high level are essential.
• Other languages ​​will be considered (French, Italian, German, Portuguese, etc.).

Skills and abilities

• Excellent communication skills and customer service orientation.
• High attention to detail and organizational skills.
• Elegant, professional and empathetic attitude.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and flexible hours.
• Discretion and confidentiality.
• Proactivity and the ability to anticipate the guest’s needs.

https://careers.melia.com/job/Madrid-Front-Office-Agent-F%C3%A9nix-Gran-Meli%C3%A1/1387879933/