Guest Services Manager

Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations, and ensure exceptional guest service. This role will be responsible for the Bell Desk team at Fairmont Jasper Park Lodge and will also be responsible for assisting all other front office operations as needed.

What you will be doing:   

Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Responsible for ensuring guest inquiries are addressed in a timely manner, information availability, and overall guest satisfaction at the point of entry & departure, as well as throughout the stay
• Responsible for the scheduling, supervising and training of all Guest Services staff including performance evaluations and development reviews
• Provide day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
• Assist the Front Office Manager in all aspects of the department
• Cover MOD shift
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Support company and hotel policies and procedures including the promotion and participation in CES, VOG, LQA, Health and Safety, and Guest Service initiatives
• Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on Guest comments
• https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-93418