Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Scope Of Position
As Guest Relations Coordinator you will be responsible for looking after every aspect of the guest journey behind the scenes, from the moment the reservation is made to the final departure. Creating unique memories and ensuring Raffles London at The OWO becomes the destination of choice for guests to return to.
Working closely with Front Office, Concierge and Butlers teams, you will ensure the efficient communication before the arrival, building up anticipation and providing our guests with all the insights needed for their trip while always thinking outside the box of what is that can be done to enhance their experience.
You will ensure that every request is followed up on in timely manner, and that any new relevant information, preferences, dining reservations are updated on guest booking and shared with relevant teams. You will be responsible for profile management, VIP photo recognition, celebrity riders, group memos and guest relations inbox.
Responsibilitieshttps://careers.accor.com/global/en/job/guest-relations-coordinator-in-raffles-london-at-the-owo-london-united-kingdom-jid-93691
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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