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Front Office Team Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Team Leader

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JOB DESCRIPTION
As a Front Office Team Leader, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Also, you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience.
 What will I be doing?
  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
  • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
  • Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries
  • Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
  • https://jobs.hilton.com/apac/en/job/HOT0CITA/Front-Office-Team-Leader

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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